01 — Claims & complaints
Claims and complaints, handled with care
The processes published on this site, with no invented deadline promise or direct channel.
02 — Report a claim
A claim notably covers accident, fire, theft, broken glass and property damage (miscellaneous risks). The process starts with sending the facts and documents for the file.
No reporting deadline, dedicated claim form, dedicated number or document list is published on this site. Use the complaint form to transmit the facts and check the general conditions of the product concerned.
03 — Complaints
Any request, complaint or case follow-up goes through the complaint form: complaint type, description of the problem, requester details.
- 01A receipt is displayed after the form is sent.
- 02No response deadline, mediation route or mediator is published.
- 03No direct channel (phone, email, WhatsApp) is published on this site.
04 — What this site publishes
Products, covers, amounts actually published and verifiable legal obligations. This site publishes no automatically calculated tariff, no customer review and no unverified company identifier: all pricing goes through a quote request.
05 — Submission channels
- Quote requestCar, health, home and savings forms
- ComplaintDedicated form — 6 fields
No phone number or email is published: submissions go through forms.
06 — Official resources